Our return policy lasts 10 days from the date of delivery.
To be eligible for a return:
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The item must be unused, in the same condition as received, and in its original packaging.
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A receipt or proof of purchase is required.
Non-returnable items:
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Perishable goods such as refrigerated food cannot be returned.
(Some exceptions may apply as detailed in the Refund section below.)
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REFUND POLICY
We offer partial or full refunds and exchanges under the following conditions (if applicable):
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Items damaged due to our error may qualify for a refund or exchange.
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Incorrect items or quantities received due to a fulfillment error on our part.
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Items that were on sale are not eligible for refunds or exchanges. Only regular-priced items may be refunded in full.
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Gift items will be refunded as a gift card if marked as a gift and shipped directly to the recipient.
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DAMAGED ITEMS & SHIPPING CLAIMS
Please note:
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We do not accept returns or provide refunds for external damages caused by the shipping carrier. In such cases, you must file a damage claim directly with the carrier.
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Returns and refunds are only accepted if the product:
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Was shipped damaged from our warehouse, or
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Was completely spoiled during transit.
In such cases, we may offer a partial refund based on the extent of damage.
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RETURN SHIPPING
To return your item:
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Please send it to our main warehouse address (provided upon request).
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You will be responsible for return shipping costs, which are non-refundable.
REFUND PROCESS
Once we receive and inspect your return, we will email you a confirmation of receipt and inform you of the approval or rejection of your refund.
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If approved, your refund will be processed and applied to your original payment method within a few business days.
If you haven’t received your refund:
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Check your bank account.
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Contact your credit card company; processing times may vary.
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Still no refund? Please contact us at our e-mail address info@yamasfood.com.