Our return policy lasts 10 days from the date of delivery.
To be eligible for a return:
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The item must be unused, in the same condition as received, and in its original packaging.
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A receipt or proof of purchase is required.
Non-returnable items:
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Perishable goods such as refrigerated food cannot be returned.
(Some exceptions may apply as detailed in the Refund section below.)
REFUND POLICY
We offer partial or full refunds and exchanges under the following conditions (if applicable):
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Items damaged due to our error may qualify for a refund or exchange.
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Incorrect items or quantities received due to a fulfillment error on our part.
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Items that were on sale are not eligible for refunds or exchanges. Only regular-priced items may be refunded in full.
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Gift items will be refunded as a gift card if marked as a gift and shipped directly to the recipient.
DAMAGED ITEMS & SHIPPING CLAIMS
Please note:
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We do not accept returns or provide refunds for external damages caused by the shipping carrier. In such cases, you must file a damage claim directly with the carrier.
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Returns and refunds are only accepted if the product:
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Was shipped damaged from our warehouse, or
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Was completely spoiled during transit.
In such cases, we may offer a partial refund based on the extent of damage.
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RETURN SHIPPING
To return your item:
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Please send it to our main warehouse address (provided upon request).
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You will be responsible for return shipping costs, which are non-refundable.
REFUND PROCESS
Once we receive and inspect your return, we will email you a confirmation of receipt and inform you of the approval or rejection of your refund.
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If approved, your refund will be processed and applied to your original payment method within a few business days.
If you haven’t received your refund:
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Check your bank account.
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Contact your credit card company; processing times may vary.
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Still no refund? Please contact us at our e-mail address info@yamasfood.com.